Hello, my name is Serena and I am the newest addition to the team at I Hearing! Let me introduce myself informally…

I grew up in a small town called Wahnapitae near Sudbury, Ontario. I have always enjoyed the simple things in life – especially anything to do with the outdoors. I enjoy gardening, hiking, painting, reading, fishing, travelling, woodworking, and spending time with family and friends. My passion for travel has taken me many places, but the most memorable was a mission trip to Kenya, Africa where I built a school and taught English to school children.

I went to school at Western University where I graduated with a double major in Biology and Psychology. I became interested in hearing healthcare because of my father who has a severe hearing loss which he has struggled with his entire life. Hearing loss has a huge impact on quality of life and it is something that is often overlooked and undervalued. This is something I learned by attending my father’s appointments and analyzing the quality of care in the hearing industry. I strive to be the person who could change someone’s life for the better. I am extremely passionate about providing supreme customer service and ensuring each one of my patients has the care they deserve!

In 2017, I graduated with high distinction from Conestoga College’s Hearing Instrument Specialist Program. I completed my placement in the GTA working at Sick Kids, a busy private clinic, and for Ear, Nose, and Throat (ENT) surgeons and associates. Our specializations included child hearing assessments, tinnitus, vertigo, and middle ear pathologies. I hope to bring the knowledge and expertise I gained at Sick Kids and working with ENT’s to better assist my patients at I Hearing.

Upon completion of placement, I accepted a position working with the iDenture & Hearing team. As Leila and Tarvo recently parted ways, I am now the lead clinician for Angus and Innisfil. I hope to continue to provide the high quality of service that our patients have come to know and love. I am very excited for this new opportunity and look forward to meeting all my patients!

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